Privacy Policy

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We take your privacy seriously!

Our commitment to privacy, including processing and protecting Personal Data, is demonstrated in this privacy policy (“Privacy Policy”):

Our servers are hosted in the United States and we use SSL (Secure Socket Layer) technology. This means that the processing of your Personal Data will take place in the United StatesWhen you enter the shopping cart part of this website you are using the website, server and service operated by us. Any Personal Data collected during the ordering process is therefore controlled by us. The successful order is processed and fulfilled automatically by OptoDerm Pty Ltd, directly to the customer. There is no third party involved, other than the third party payment gateway PayFast (should you elect to pay via credit or debit card. They have their own privacy policies that can be viewed here. We are not privy to any of the credit or debit information you submit to them.

In order for us to be able to determine the status of your order or resend registration information when requested by a customer, dedicated support personnel employed by us, need to have access to view a partial subset of the Personal Data on our servers. The data available to us to view includes: Name, Address, phone number, e-mail, date of order, product ordered and order/invoice number. We cannot access or see credit card numbers or any other payment details or financial records. 

How We Use Access to your Personal Data collected by us

We may view the above listed part of your Personal Data for the following purposes:

to enable your access to products or services provided by us
to be able to locate and identify purchases or delivery details of orders, or the status of orders and forward it to you in case of data loss or if you have specifically requested this information from us. We have to be satisfied that the information you provided to us identify you as our customer
to correct customer input error (for example misspelled name)
to provide you with product information and updates

The data we can view on our servers will not be used to send you any other messages, marketing messages or offers and will not be copied, shared, sold or given away to third party.

Special Categories of Data

Special categories of data require a heightened level of protection under data protection legislation in some jurisdictions, such as processing that reveals health, racial or ethnic origin. Special Categories of Data is not collected or processed by OptoDerm.

Data Collected by our software

Our software is not designed to collect personal data. Entering your name and password will store the information on your computer, for your convenience. 

Information from Your Browser or Device

We may also receive information from your web browser. This may include information that does not identify you personally (such as the date and time of your visit). The information we receive depends on the settings on your web browser. Cookies, Java Script and Other Similar Technologies. The information we collect using cookies and similar technologies is not typically personally identifiable. This website may use cookies and other similar technologies to collect information and support certain features of this Website. For example, we may use these technologies to collect information about the ways visitors use this Website (such as which pages they visit, links they use). We analyze this information to better understand our visitors’ interests, needs and to improve the content and functionality of the Website. We also use this information to personalize your experience when you use the Website and to improve our marketing efforts, including through use of targeted advertising.If you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. 

Contact form Data transmitted using contact form is received by us in form of and e-mail and it is no different than sending an email directly to us. The input form used for this purpose determines what personal data are transmitted.

Subscription to our newsletters

On our website users and customers are given the opportunity to subscribe to our newsletter and announcements. The input form used for this purpose determines what personal data are transmitted. Ordering a product doesn’t automatically enter the customer to receive announcements. Existing and new customers as well as any other user of our web site has to explicitly give consent to do so through the double opt-in newsletter form on our site.Even though the form may originate on our pages, the data are not collected by our server. The data are collected by the Mail List host provider and reside in the state of California in the United States. The controller for the data transmitted is: DreamHost PMB #257, 417 Associated Road, Brea, CA 92821, USA. 

We inform our customers and business partners regularly by means of  newsletters about new products and offers. Sending OptoDerm newsletters is an automated process from Mail List provider and may only be received by the subject if:(a) the subject has a valid e-mail address(b) the subject registers for the newsletter and confirmed the e-mail address in double opt-in procedure A confirmation e-mail will be sent to the e-mail address registered by a subject for the first time for newsletter delivery, for legal reasons, in the double opt-in procedure. This confirmation e-mail is used to prove whether the owner of the e-mail address as the data subject is authorized to receive the newsletter. We are unable to add subjects e-mail to the list on request.The personal data used and collected by Mail List provider as part of a registration for our newsletter will only be used to send the newsletter and update announcements. The subscription to our newsletter may be terminated by the subject at any time.  The instructions are printed on each newsletter sent.

How We Protect Your Information

OptoDerm takes reasonable steps to provide a level of security appropriate to the sensitivity of the information. We have implemented physical, technical and administrative security practices and safeguards reasonably designed to protect your Personal Data from unauthorized access and disclosure. We do not allow our employees to copy or share in physical or digital form any personal data of our customers. The OptoDerm site does not duplicate, copy, transmit, receive or share any of the data collected by our e-commerce and Mail List providers.If the Personal Data under the custody of OptoDerm is (or is likely to be) divulged, damaged or lost, we will immediately take remedial measures, inform the users in a timely manner and report to the competent government agencies as required by applicable laws.

Access to Your Information

If you would like to review, correct or request erasure of your Personal Data please send us a request using the information in the “”Contact us” part of this website. By registering on our site your have full access to your information under My Account. You may also edit some your information here.

Children’s Privacy

This Website is not directed at nor targeted to children. If you have not reached the age of majority or are not able to enter into legally binding agreements in your country, you may not use this Website unless necessary parental consent has been obtained. If you believe that we have received information from a person protected under child protection laws where necessary parental consent was not obtained, please notify us immediately, and we will take reasonable steps to securely remove that information.

Changes to this Privacy Policy

We may occasionally update this Privacy Policy. These updates may reflect, among other things, changes in applicable laws, rules or regulations, changes in our data collection practices, and/or changes to our business or services. A revised version of our Privacy Policy will become effective upon posting and such revised version will apply to personal information we collect as of the effective date of the revised version. If revisions to the Privacy Policy materially affect how we may use Personal Information collected from you prior to the date of the revised statement, then we will request that you opt-in to the revised Privacy Policy.

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