We take your privacy seriously!
Our servers are hosted in the United States and we use SSL (Secure Socket Layer) technology. This means that the processing of your Personal Data will take place in the United States. When you enter the shopping cart part of this website you are using the website, server and service operated by us. Any Personal Data collected during the ordering process is therefore controlled by us. The successful order is processed and fulfilled automatically by OptoDerm Pty Ltd, directly to the customer. There is no third party involved, other than the third party payment gateway PayFast (should you elect to pay via credit or debit card. They have their own privacy policies that can be viewed here. We are not privy to any of the credit or debit information you submit to them.
In order for us to be able to determine the status of your order or resend registration information when requested by a customer, dedicated support personnel employed by us, need to have access to view a partial subset of the Personal Data on our servers. The data available to us to view includes: Name, Address, phone number, e-mail, date of order, product ordered and order/invoice number. We cannot access or see credit card numbers or any other payment details or financial records.
How We Use Access to your Personal Data collected by us
We may view the above listed part of your Personal Data for the following purposes:
•to enable your access to products or services provided by us
•to be able to locate and identify purchases or delivery details of orders, or the status of orders and forward it to you in case of data loss or if you have specifically requested this information from us. We have to be satisfied that the information you provided to us identify you as our customer
•to correct customer input error (for example misspelled name)
•to provide you with product information and updates
The data we can view on our servers will not be used to send you any other messages, marketing messages or offers and will not be copied, shared, sold or given away to third party.
Special Categories of Data
Special categories of data require a heightened level of protection under data protection legislation in some jurisdictions, such as processing that reveals health, racial or ethnic origin. Special Categories of Data is not collected or processed by OptoDerm.
Data Collected by our software
Our software is not designed to collect personal data. Entering your name and password will store the information on your computer, for your convenience.
Information from Your Browser or Device
Contact form Data transmitted using contact form is received by us in form of and e-mail and it is no different than sending an email directly to us. The input form used for this purpose determines what personal data are transmitted.
Subscription to our newsletters
On our website users and customers are given the opportunity to subscribe to our newsletter and announcements. The input form used for this purpose determines what personal data are transmitted. Ordering a product doesn’t automatically enter the customer to receive announcements. Existing and new customers as well as any other user of our web site has to explicitly give consent to do so through the double opt-in newsletter form on our site.Even though the form may originate on our pages, the data are not collected by our server. The data are collected by the Mail List host provider and reside in the state of California in the United States. The controller for the data transmitted is: DreamHost PMB #257, 417 Associated Road, Brea, CA 92821, USA.
We inform our customers and business partners regularly by means of newsletters about new products and offers. Sending OptoDerm newsletters is an automated process from Mail List provider and may only be received by the subject if:(a) the subject has a valid e-mail address(b) the subject registers for the newsletter and confirmed the e-mail address in double opt-in procedure A confirmation e-mail will be sent to the e-mail address registered by a subject for the first time for newsletter delivery, for legal reasons, in the double opt-in procedure. This confirmation e-mail is used to prove whether the owner of the e-mail address as the data subject is authorized to receive the newsletter. We are unable to add subjects e-mail to the list on request.The personal data used and collected by Mail List provider as part of a registration for our newsletter will only be used to send the newsletter and update announcements. The subscription to our newsletter may be terminated by the subject at any time. The instructions are printed on each newsletter sent.
How We Protect Your Information
OptoDerm takes reasonable steps to provide a level of security appropriate to the sensitivity of the information. We have implemented physical, technical and administrative security practices and safeguards reasonably designed to protect your Personal Data from unauthorized access and disclosure. We do not allow our employees to copy or share in physical or digital form any personal data of our customers. The OptoDerm site does not duplicate, copy, transmit, receive or share any of the data collected by our e-commerce and Mail List providers.If the Personal Data under the custody of OptoDerm is (or is likely to be) divulged, damaged or lost, we will immediately take remedial measures, inform the users in a timely manner and report to the competent government agencies as required by applicable laws.
Access to Your Information
If you would like to review, correct or request erasure of your Personal Data please send us a request using the information in the “”Contact us” part of this website. By registering on our site your have full access to your information under My Account. You may also edit some your information here.
This Website is not directed at nor targeted to children. If you have not reached the age of majority or are not able to enter into legally binding agreements in your country, you may not use this Website unless necessary parental consent has been obtained. If you believe that we have received information from a person protected under child protection laws where necessary parental consent was not obtained, please notify us immediately, and we will take reasonable steps to securely remove that information.